Worldwide service

24/7 ā€“ 365

Our customer service team offers complete post-delivery and post-installation service packages, from customized service and warranty support to solution-oriented training and 24-hour consulting.


Our highly qualified engineers work in partnership with our customers to develop the optimal solution for each problem. Early involvement in the design phase results in a versatile and innovative solution developed in partnership. Our team is available around the clock through our dedicated service hotlines. Contact our engineers directly to ensure your support request is assigned to the right service team. This way, we can ensure that your request is prioritized no later than the next business day.

Commissioning & Training

Our experienced aftersales engineers are involved in the project installation and support the integration and commissioning of the new equipment on site. Our service team supports all levels of on-site product training: Operators, Maintenance Technicians, Supervisors and Process Engineers.

Equipment upgrades

To ensure that you can supply your customers in a rapidly evolving and highly demanding environment, our customer service team offers various product upgrades and helps you adapt processes to your new requirements.

Spare parts

Our dedicated spare parts team is available for all your spare parts needs, from specific quotations to complete spare parts lists. Our team also offers pre-configured or pre-assembled spare parts to ensure easy and quick replacement of components and reduce downtime to a minimum.

Service contracts

Our service team is here to assist you with all of your needs. Our team seeks to partner with you and can offer you specific service contracts based on monthly fees to ensure that all your requirements are met.

IPTE Service


  • Europe

    General Contact Europe Service

    IPTE Factory Automation
    Geleenlaan 5
    3600 Genk
    Hotline: +32 89 623 100

    IPTE Germany GmbH
    Schleifweg 14
    90562 Heroldsberg
    Hotline: +32 89 623 100

    IPTE Automation OƜ
    Peterburi tee 34/11
    11415 Tallinn
    Hotline: +32 89 623 100

  • America

    General Contact America Service

    6245 Shiloh Rd B, Alpharetta,
    GA 30005, USA
    Hotline: +1 (888) 483 ā€“ 2722


    IPTE Mexico
    C. Alambiques 975-Interior 9, Las Juntas
    45590 Guadalajara, Jal., Mexico
    Hotline: +52 (1) (33) 1006 4725


  • Asia

    General Contact Asia Service

    IPTE Industrial Automation Shanghai Co.Ltd.
    Building C, No 88, Lane 3509
    South Hongmei Road
    201108 Shanghai, China
    Hotline: +86 (21) 3350 4702

IPTE Hotline Support

  • 24h / 7days
  • Recorded voice message
  • Priority latest on next working day
  • Free of charge


+32 89 623 100
Worldwide Service

On all main continents